1. Parent and Guardian Rights

Parents, guardians, or authorized representatives may request to:

• Review or receive a copy of client records

• Request corrections to inaccurate information

• Ask how information has been shared, when applicable

• Request restrictions on certain uses or disclosures

• Withdraw certain written authorizations when allowed by law

• Ask questions or file concerns about privacy practices

Requests may be submitted by contacting Pinnacle Autism Services directly.

2. Website and Online Information

Our website may collect basic information when visitors submit a contact form, request information, or communicate with us online. Information submitted through the website may include name, phone number, email address, and the reason for contacting us.

Website information is used to respond to inquiries, provide information about services, and support clinic communication. Visitors should avoid submitting highly sensitive medical information through a general website contact form unless specifically instructed to do so through a secure process.

3. Google Ads and Online Advertising

Pinnacle Autism Services may use online advertising, including Google Ads, to help families learn about our services. Advertising tools may collect general website activity data, such as page visits or ad interactions.

We do not use advertising tools to sell personal health information. We do not intentionally use protected health information for advertising without proper authorization.

4. Security Measures

Pinnacle Autism Services uses reasonable administrative, physical, and technical safeguards to protect information. These may include:

• Password-protected systems

• Limited staff access to records

• Secure documentation practices

• Staff confidentiality expectations

• Locked or restricted areas for paper records

• Secure communication and record storage procedures

• Staff training on privacy and confidentiality

5. Employee Confidentiality

All employees, contractors, and representatives of Pinnacle Autism Services are expected to maintain confidentiality. Staff may not discuss client information with unauthorized individuals or access client information unless it is needed for job-related duties.

Violation of confidentiality expectations may result in corrective action, up to and including termination.

6. Record Retention

Pinnacle Autism Services maintains records as required by applicable laws, payer requirements, licensing rules, ethical standards, and internal policies. Records are stored securely and disposed of properly when no longer required.

7. Privacy Concerns or Complaints

Families may contact Pinnacle Autism Services with any privacy questions, concerns, or requests.

Pinnacle Autism Services
Phone: 678-992-3097